It is rare today for one to have the opportunity to commend an individual for outstanding customer service and professionalism. However, I have the opportunity to write you such a letter on behalf of Mark.
I am quite sure you are aware of the problems a family has in obtaining the proper coverage, etc. when attempting to provide insurance for parents and teen age drivers as well. At all times, Mark was most helpful and always provided the little extra that made the task seem less troublesome than we had thought.
I cannot count the number of times Mark visited our home to explain a particularly complex matter to us and we always felt much better and satisfied after those visits. It was comforting to know that when we wanted a particular change it would be done promptly and with no problem.
Our relocation to California and the inherent problems we have experienced with insurance here makes us even more appreciative of Mark and his professionalism. And believe me he has and still is of enormous help to us even to the point of calling us to explain something we cannot receive an answer to from our local agent.
Rest assured that Mark has not lost all of our business as he still handles our daughter’s auto insurance and our son’s homeowners policy.
Mark is truly an asset to your company and a man of whom you can justifiably be proud. We wish him well and know that he will experience continued success with his career.
We hope you will share this letter as well as our sincere gratitude and hopes for continued success with him. He is someone of whom you can be proud and a true model for those just beginning their career with your fine company.