Dear Mark:
I just received a very pleasant letter from your insured’s Duane and Betty S. in which they are very complimentary of the service you provided them.
During the course of each day, much of my correspondence would be considered negative or at least neutral. It is certainly a pleasure to receive positive correspondence complimenting the service of our agency force.
Mark, thank you for providing the customer-focused service which generated this correspondence and brightened my day. I appreciate and commend you on your conscientious performance.
Best personal regards,
Don Mealer, CLU, LUTCF
Assistant Regional Manager
