Dear Mark:
During this busy life I have a few minutes each day when the dust settles enough that I can reflect on the events that have occurred. I have decided to use today’s time to thank you and your staff for the excellent job you do in taking care of my insurance needs and looking out for my interest in the other areas that may be impacted. It is very comforting to know that if I have a question or a need I can depend on you and your staff to provide an answer or solution.
I want you to thank both Anita and Melanie for all they have done in making me a satisfied client. You have two excellent people serving your business and please thank them for me. When I walked into the closing of my new house without my insurance policy, they quickly faxed it to me at the closing. All proceedings could have been stopped without that document. When I had the water damage to my house and was forced to deal with some irresponsible people, your staff took the problem on as their own and completed much of the work relieving me of a lot of unwanted stress. When I have any questions or concerns I know they will take the problem and return with an answer. It’s good to know your there for your clients 110% of the time.
There are hundreds of companies soliciting my business saying they can provide me with better rates and/or coverage, but I am convinced that there are few, if any other agencies who can provide the service that you have. I have purchased insurance not only to have coverage in times of need, but also to have a company who will stand behind the policy and administer it when needed. Thanks for being that company and providing the staff to fulfill your commitment. I will continue to recommend you to my family, friends and others who express insurance needs. Keep up the excellent service and thanks your friendship.
Thanks,
