Mark Olsen Insurance

1870 Dublin Blvd, Ste E,
Colorado Springs, CO 80918
(719) 593-9916

Going Above and Beyond the Call of Duty

To Whom It May Concern:

I just want to take the time out of my schedule to thank the Mark Olsen agency for going above and beyond the call of duty for me. They have done a terrific job for me and my family! For example: when my wife & 2 sons were rear ended in a car accident, Mark personally came to take me to the tow company’s lot to retrieve my personal belongings from the wrecked vehicle. When my wife had a blow out taking her mother to the emergency room, it was Jan Houston, Mark Olsen’s office manager who called HelpPoint & they had someone there in 20 minutes to change the tire while my wife took her mother in the hospital. Another example of this outstanding service was when I personally had a flat tire one Friday morning on the way to an appt & Angie from Mark Olsen’s office called HelpPoint & the tire was changed by the time I finished my appt. You just don’t find this kind of service every day. Just recently we had a hail storm & Melanie had the claims people out in a very timely manner. However, when the work was started the roofers noted there was additional repair that needed to be done. Melanie again called the claims office & the adjuster was out the next day to assess the situation. FIG readjusted the claim to pay for the additional repairs & got the roof finished before it rained which would have caused additional problems or before I had to pay additional costs out of my own pocket. All in all I will have to say that if I or Mark ever relocate it will be next to impossible to receive the excellent service & courtesy extended to me & my family by the Mark Olsen Insurance agency.

Thank you very much,

Sincerely, one very satisfied customer

He Frequently Saves Me Money

Mark meets with me once a year to review my insurance coverage, and adjust when necessary. I truly appreciate him doing this, including the money he frequently saves me. The service Mark and his dedicated and talented team provide my family and I are the reason I’ve been an Olsen Insurance customer for 25+ years.

Ross J.

Going Above and Beyond the Call of Duty

To Whom It May Concern: I just want to take the time out of my schedule to thank the Mark Olsen agency for going above and beyond the call of duty for me. They have done a terrific job for me and my family! For example: when my wife & 2 sons were rear ended in a car accident, Mark personally came to take me to the tow company’s lot to retrieve my personal belongings from the wrecked vehicle. When my wife had a blow out taking her mother to the emergency room, it was Jan Houston, Mark Olsen’s office… Read more “Going Above and Beyond the Call of Duty”

David C. M.

Super Service

Dear Mark: I wanted to drop a quick note to let you know how much I appreciate the super service you and your staff have provided to me. After dealing with only one other insurance company thus far, it is refreshing to be able to talk, face-to-face, with someone who is eager to assist. Please pass along to your entire staff my heartfelt appreciation! Sincerely,

Daniel B.

Correspondence Complimenting Service

Dear Mark: I just received a very pleasant letter from your insured’s Duane and Betty S. in which they are very complimentary of the service you provided them. During the course of each day, much of my correspondence would be considered negative or at least neutral. It is certainly a pleasure to receive positive correspondence complimenting the service of our agency force. Mark, thank you for providing the customer-focused service which generated this correspondence and brightened my day. I appreciate and commend you on your conscientious performance. Best personal regards, Don Mealer, CLU, LUTCF Assistant Regional Manager

Don Mealer, CLU, LUTCF

Letter of Recommendation

RE: Letter of Recommendation for the Mark Olsen Insurance Agency TO WHOM IT MAY CONCERN: The purpose of this letter is to recommend the Mark Olsen Agency for your insurance needs. Mark has provided life, auto, and home insurance for my family since 1986, and his office has always promptly and efficiently answered our insurance questions and provided exceptionally friendly service. If you should have any questions regarding Mark Olsen’s Insurance Agency, please do not hesitate to contact the undersigned.

Scott H.