To Whom It May Concern:
I just want to take the time out of my schedule to thank the Mark Olsen agency for going above and beyond the call of duty for me. They have done a terrific job for me and my family! For example: when my wife & 2 sons were rear ended in a car accident, Mark personally came to take me to the tow company’s lot to retrieve my personal belongings from the wrecked vehicle. When my wife had a blow out taking her mother to the emergency room, it was Jan Houston, Mark Olsen’s office manager who called HelpPoint & they had someone there in 20 minutes to change the tire while my wife took her mother in the hospital. Another example of this outstanding service was when I personally had a flat tire one Friday morning on the way to an appt & Angie from Mark Olsen’s office called HelpPoint & the tire was changed by the time I finished my appt. You just don’t find this kind of service every day. Just recently we had a hail storm & Melanie had the claims people out in a very timely manner. However, when the work was started the roofers noted there was additional repair that needed to be done. Melanie again called the claims office & the adjuster was out the next day to assess the situation. FIG readjusted the claim to pay for the additional repairs & got the roof finished before it rained which would have caused additional problems or before I had to pay additional costs out of my own pocket. All in all I will have to say that if I or Mark ever relocate it will be next to impossible to receive the excellent service & courtesy extended to me & my family by the Mark Olsen Insurance agency.
Thank you very much,
Sincerely, one very satisfied customer